Frequently Asked Questions


What Training do you Have?

I completed my Master of Social Worker with Carleton University and am a Registered Social Worker. I continued to expand my knowledge with professional development in areas such as, EMDR, DBT, CBT, positive psychology, adoption and permanency, working with children, abandonment, Ego State Therapy/parts work, eating disorders, dissociative disorders, and complex trauma.

What is SSP?

Safe & Sound Protocol (SSP) is a research-based mind/body therapies which empower the body to self-heal. SSP enhances social engagement & resilience by reducing stress & auditory sensitivity. It uses filtered music to train the middle ear muscles to focus on certain frequencies, using this acoustic channel as portal to neural regulation and sense of safety at the autonomic nervous system level. Clients listen to music using over the ear headphones either in office or at home, depending on where they are at with therapy and needs.

SSP Video

What is EMDR?

Eye Movement Desensitization & Reprocessing (EMDR) is a research-based mind/body therapies which empower the body to self-heal.

EMDR supports recalling memories with lower emotional impact & reprocessing them with gained insight. It involves the use of eye movements, tapping, or hand buzzers while focusing on a specific thought/feeling/body memory sensation to transform the event on an emotional level and create adaptive neural network connections.

EMDR is an evidence-based therapy approach which is thought to activate the problem solving process, and enhance a client's ability to make links between experiences. An upsetting event is revisited as if watching it like scenery as a passenger on a train. Desensitization and processing occurs, eventually allowing the client to think about the upsetting event with no or little disturbance, as well as form new insight into the situation.

Think of the brain as having many filing cabinets with memories in them. Each cabinet is categorized so when the brain accesses the stored information it knows how to respond the next time an even slightly similar situation happens. These filing cabinets essentially form our worldview. Whenever a memory is made, the brain puts it in a folder and assigns it to an appropriate filing cabinet. How we perceive others to behave when we are a child is also contained in these folders, as well as our thoughts, feelings, and body response. As we get older and add to our experiences, memory folders evolve as they are reassessed, updated, and put back into the appropriate filing cabinets.

When trauma happens, a filing cabinet is created and then locked. This does not allow the brain to process experiences, or let memories evolve into appropriate instructions for future situations. EMDR unlocks the trauma cabinet and helps to create or find an appropriate unlocked cabinet, so the memories can be processed and have freedom to evolve in the future.

EMDR processing involves movement of eyes, tapping on knees, or holding hand buzzers while focusing on a specific thought, feeling, or body memory sensation.

More info: ottawaemdr.com

What other modalities do you use?

I'm primarily an EMDR therapist however, my toolbox includes elements of attachment and family systems theory, Cognitive Behavioural Therapy (CBT), Narrative Therapy, Dialectical Behavior Therapy (DBT), positive psychology, ego states, sand tray, and the Adaptive Information Processing (AIP) model.

Your experience in therapy could involve talking, mindfulness exercises, play, or worksheets.

What is your cancellation policy?

Please note I have a strict no show/late cancellation fee of the regular session fee should there not be 24 hours notice.

How do I book or change a session time?

Sessions can be scheduled, changed, or cancelled by clicking the "Book Appointment" button at the top of this web page. You will need to use your email to create a password to log in. You can also send me an email at HelmanKrista@gmail.com. Please give me at least 24 hours notice to cancel or reschedule to avoid you having to pay a late cancellation/no show fee.

How do I attend an online session via video e-counselling?

Shortly before the start of your online session you will receive an email with instructions and the link for your online session.